Refund Policy

 

All refunds will be processed to the original method of payment. Once processed, the refund may take up to 5 working days of an item being received or a confirmation order has been cancelled. You will be notified by email when this has been processed.



CANCELLATIONS

If the order has not been dispatched, you can cancel part or full orders within three days of the purchase date.

Once we have received confirmation of your cancellation, we will process a refund. It's as easy as that.

Cancellation requests made after we've dispatched your item(s) will need to be refused at the point of delivery (This may incur a restocking fee which will be deducted from your refund upon return). However, if you have signed for the item(s), contact us within 30 days. Once we have been notified, we'll let you know how to return it or arrange for a collection once the necessary collection charge has been applied.

Once received into our distribution centre, you'll receive a refund (minus any additional charges which may have been incurred). 'Made to Order products cannot be cancelled or returned.