This Privacy Policy describes how SOOXOS GROUP LTD (“Sooxos”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase on https://sooxos.co.uk (the “Site”) or otherwise communicate with us (the “Services”).
For purposes of this Privacy Policy, “you” means any user of our Services, whether a customer, visitor, or other individual from whom we collect personal information.

By using any of our Services, you confirm that you have read and agree to the collection, use, and disclosure of your information as set out below. If you do not agree, please discontinue use of our Services.

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1. How We Collect and Use Your Personal Information

We collect personal information from various sources over the last 12 months to provide and improve our Services. The type of information we collect depends on how you interact with us. In addition to the purposes listed below, we may use personal data to:

• Provide customer support

• Deliver purchased products and process returns

• Protect our legal rights and comply with applicable laws

• Maintain and secure our Services

• Enforce our Terms of Service

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2. Information We Collect

a. Information You Provide Directly

This may include:

• Contact details: name, email, phone number, address

• Order information: billing and shipping address, contact and payment confirmation

• Account information: username, password, security credentials

• Shopping history: products viewed, wishlisted, saved in cart

• Customer support content: messages and attachments you provide

Some features require you to provide personal information. If you choose not to provide it, we may not be able to fulfill your request.

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b. Information Collected Automatically (Cookies)

We collect usage data using cookies, pixels, and similar technologies. This may include:

• IP address, device type, browser details

• Click and navigation behavior

• Network information

For full cookie details related to Shopify services, visit:
🔗 https://www.shopify.com/legal/cookies

You can disable cookies in your browser settings; however, doing so may affect website functionality and user experience.

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c. Information From Third Parties

We may receive your personal information from:

• Service providers, such as Shopify

• Payment processors, who collect payment data (e.g., card details, billing address)

• Marketing partners and analytics platforms

Any information received from third parties will be handled in accordance with this Privacy Policy. We are not responsible for accuracy or privacy practices of such third parties.

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3. How We Use Your Personal Information

You are responsible for keeping your login credentials secure. If you believe your account is compromised, contact us immediately.

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4. Cookies Policy

Cookies help enhance website functionality, remember preferences, run analytics, and personalize advertising.
Most browsers accept cookies automatically. You may block or delete cookies using your browser settings, but doing so may impact performance and limit access to certain features.

Blocking cookies may not prevent third-party data sharing completely.

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5. Disclosure of Personal Information

We may share your information with:

• Service providers (e.g., payment processors, fulfillment partners, marketing agencies)

• Business and marketing partners (including Shopify)

• Affiliates within our corporate group

• Legal authorities, where required

• Other parties with your consent (e.g., shipping companies, login integrations)

We do not sell personal information and do not use sensitive data to infer user characteristics.

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6. User-Generated Content

If you submit public content (reviews, feedback, photos), it will be visible to others. We cannot control how others use your public information and are not responsible for misuse by others.

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7. Links to Third-Party Websites

Our Site may contain external links. We do not control these websites and are not responsible for their privacy practices. You should review their privacy policies before providing personal information.

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8. Security & Data Retention

While we use security measures appropriate to protect personal data, no method is 100% secure. Information sent through unsecured communication channels may be accessed by third parties.

We retain your information only as long as necessary to:

• Maintain your account

• Fulfill orders and Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

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9. Your Rights

Depending on your region, you may have rights to:

• Access the personal information we hold

• Request deletion of your data

• Request correction of inaccurate data

• Data portability

• Opt out of targeted advertising, sale or sharing

• Restrict processing of certain data

• Withdraw consent where applicable

• Appeal our decisions

You can exercise these rights by contacting us (details below). We may verify your identity before responding.

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10. International Transfers

We may transfer and process your data outside the UK/EEA, including the United States. We use approved transfer mechanisms such as:

• UK or European Standard Contractual Clauses

• Transfers to countries deemed adequate by regulators

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11. Complaints

If you have concerns about how we process your data, contact us using the information below. You may also contact your local data protection authority if you are unsatisfied with our response.

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12. Contact Information

SOOXOS GROUP LTD
📍 Unit 13 Roding House, 2 Cambridge Road, Barking, London, United Kingdom, IG11 8NL
📧 Email: info@sooxos.co.uk
📞 Phone: 020 8044 8882
🏢 Trade Name: SOOXOS
📌 Company Number: 13398886
💷 VAT Number: 383534775