Return Policy

 

Our simple returns policy means that you can shop hassle-free at Sooxos.

If for any reason you are not satisfied with your purchase, you can return your goods. We must be notified within 14 days of receiving your goods. We will be happy to offer you a replacement (stock dependent) or a refund.

This is only applicable if the item/s returned item is complete, in resalable condition, unused, and with the proper packaging. We cannot collect goods that are not packaged. We reserve the right to charge a 20% repackaging fee for item/s that need repackaging. This can be deducted from your refund.

Our customer service team is happy to arrange the collection of any returns. The cost will need to be paid for over the phone or via invoice before setting up the collection.

DAMAGES

If the product has arrived damaged or incorrect.

While we make every effort to ensure that your products are delivered in perfect condition, we understand that sometimes things can go wrong.

We encourage you to check all contents and parts of the item upon receipt before starting the assembly process.

We recommend that you do this, as if there are any damages, we will be able to resolve the issue. Please also note that we are not responsible for any damage during the assembly process. It is the customer's responsibility to prove that the damage was not caused by misuse or mishandling after delivery.

If you have received a damaged or incorrect item, please email us at info@sooxos.co.uk before the assembly process.

Please note that without the correct information and imagery, we will be unable to investigate the issue.

TOLERANCE PRODUCTS

Our natural-based homeware products will have their own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one product to another. Sooxos selects only the highest quality. However, some marking is inevitable and should be accepted as part of the unique natural appearance of our furniture.